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Designing the User Experience of Accessible Services

  • Full or part time
  • Application Deadline
    Thursday, February 28, 2019
  • Competition Funded PhD Project (UK Students Only)
    Competition Funded PhD Project (UK Students Only)

Project Description

Digital platforms are used to provide information and services for all members of society. With a reliance on technology comes an increase in the demand for services that are accessible by all. However, accessibility is stereotypically viewed as a bolt-on service and as such a binary approach is taken to creating accessible solutions [1]; services are either accessible or not. It is difficult to identify products that achieve accessibility with the added benefit of being more usable. Accessible services should not be created to be ‘good enough’ but should make the overall experience of participating in a digital experience seem pleasant to the end user.

We have previously examined UX within accessibility in the development of a framework that focuses on media subtitles [2] and subsequently used this to develop accessible and usable methods of displaying subtitled content on different devices [3]. However, it is unclear what factors should be used to understand the UX of accessible products in general and the importance that these factors have to end users. In this PhD, we aim to answer the following:

How can the UX of Accessible Services be accurately measured and used to improve the overall experience of using accessible devices?

Applicants wishing to apply should submit a one-page covering letter stating your background, academic qualifications (i.e. Masters Degree or Honours at 2:1 or above in a related subject), past research experience and interests, and future career aspirations. Please include a full CV, a copy of your academic transcript and the names and contact details of two referees to . Please also send any other informal inquiries or queries to the same email address.


[1] Crabb, M., Heron, M., Jones, R. Armstrong, M. Reid, H. & Wilson, A. (2019). Developing Accessible Services: Understanding Current Knowledge and Areas for Future Support. In Proceedings of the 2019 ACM SIGCHI Conference on Computer Human Interaction. ACM. (In Press)

[2] Crabb, M., Jones, R., & Armstrong, M. (2015). The Development of a Framework for Understanding the UX of Subtitles. In Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility. ACM.

[3] Crabb, M., Jones, R., Armstrong, M., & Hughes, C. J. (2015). Online news videos: The UX of subtitle position. In Proceedings of the 17th international ACM SIGACCESS conference on Computers & accessibility. ACM.

Funding Notes

To be eligible for a fully-funded PhD studentship, covering tuition fees and an annual stipend set at UKRI rates, the candidate must have no restrictions on how long they can stay in the UK and have been ordinarily resident in the UK for at least 3 years prior to the start of the studentship (with some further constraint regarding residence for education, further guidance can be found on the EPSRC website). Due to funding requirements the University of Dundee is limited to accepting only UK students.

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