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How Smart Cities facilitates the adoption of customer centric innovation, as part of social sustainability and citizen participation in Glasgow

Project Description

Project reference number: GSBS-2019-118

There has been a paradigm shift towards the integration of ICT into urban infrastructures, and the development of Smart Cities (Li, 2017). This shift has been further highlighted by the inclusion of sustainable cities as a SDG, (UN, 2014), and concerns over Big-Data. Considerable attention has been directed towards developing innovations that would substantiate integration of all aspects of society such as housing, transport, city planning, culture and natural heritage. In order to encourage direct participation, the inclusion of society and private organisations in the decision-making process are needed. Plans have been put in place for growth in innovation by the implementation of innovation districts (Invest Glasgow, 2018), but there is limited discussion of wider community involvement.
Human operations are fundamental to delivering solutions and creating innovations that would facilitate a Smart City Eco-structure (Meije. 2016). The 4P framework (Ma & Tan, 2006), underpins the theory that many of the ideas behind innovations occur as a solution to a problem between the individual and the community i.e. local entrepreneurs can take advantage are in a position to both understand and exploit the opportunities available (Munoz and Cohen, 2016) providing visible impact on the community and sustainability and value creation are generated. People, education, learning and knowledge play a pivotal part in delivering value, consequently, developing smart ‘people’ who can participate in the development of innovation, as well as employ and adopt the solutions in a conventional way, to aid the governance and management of the Smart City (Angelidou.2015).
The proposed doctoral research considers key issues surrounding the impact of societal collaboration, end user’s involvement, and government policy. This research will look at the levels of participation and the roles of the different stakeholders and it is anticipated that the data will be collected via qualitative tools such as interviews/focus groups.

Supervisor Research Profiles

Director of Studies: Dr. Karen Fryer
GCU Research Online URL:

2nd Supervisor: Dr. Niladri Palit
GCU Research Online URL:

This project is available as a 3 years full-time PhD study programme with expected start date of 1 October 2019

Candidates are encouraged to contact the research supervisors for the project before applying.

How to Apply

To apply for this project, use the following link to access the online application form, as well as further information on how to apply:

Applicants shortlisted for the PhD project will be contacted for an interview within four weeks from the closing date.

Please send any other enquires regarding your application to:

Funding Notes

Competition funded PhD Project Exceptional candidates will be put forward for the scholarship competition. The Scholarship packages available include fully funded studentships and fees only scholarships. The fully funded studentships are worth £19,300 per year for 3 years, subject to satisfactory progress. They cover payment of tuition fees at the UK/EU rate and an annual stipend of £14,800.

For further details on funding see View Website

Mon 13 May 2019 (GSBS)

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