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The role of trust in information systems use (SF19/MOS/SKOUMPOPOULOU2)

Faculty of Business and Law

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Dr D Skoumpopoulou Applications accepted all year round Self-Funded PhD Students Only

About the Project

Information Systems (IS) when implemented successfully can help organisations to be more effective and efficient while they can help them to improve their performance by speeding up decision making. However, information systems are also very complex to implement within organisations and often these projects run over budget and over time or end up in a complete failure resulting in big losses to businesses. This situation appears to be a very common phenomenon and often organisations seem to make huge investments on state of the art technologies however they do not seem to achieve the full potential of these systems. End user trust issues towards the new technologies and user uncertainty related to the new systems have been identified as important factors in order to avoid such failures and implementation issues. IS research on trust has predominantly focused on the trust relationship between the user and the IS itself, with very little research considering that other “targets of trust” might also impact on the IS use from a user’s point of view. The literature has identified that IS providers and the internet play a pivotal role in the context of IS use. However, little is known how these can influence trust in IS implementation. Therefore, it will be of great interest to further investigate the importance of trust in the continuous use of IS rather than just from the user and the IS perspective.

This PhD project will explore the importance of trust in the use of IS with a particular focus on how decisions are made within the usage of IS and how these decisions are affected by trust in an organisation. In particular the candidate will explore how trust in the IS provider and/or the internet has significant effects to the extent that users trust new systems.

Eligibility and How to Apply:

Please note eligibility requirement:
• Academic excellence of the proposed student i.e. 2:1 (or equivalent GPA from non-UK universities [preference for 1st class honours]); or a Masters (preference for Merit or above); or APEL evidence of substantial practitioner achievement.
• Appropriate IELTS score, if required.

For further details of how to apply, entry requirements and the application form, see

Please note: Applications that do not include a research proposal of approximately 1,000 words (not a copy of the advert), or that do not include the advert reference (e.g. SF19/…) will not be considered.

Northumbria University takes pride in, and values, the quality and diversity of our staff. We welcome applications from all members of the community. The University holds an Athena SWAN Bronze award in recognition of our commitment to improving employment practices for the advancement of gender equality and is a member of the Euraxess network, which delivers information and support to professional researchers.

Funding Notes

Please note this is a self-funded project and does not include tuition fees or stipend.


Recent publications by supervisors relevant to this project:

Skoumpopoulou D. and Waring T. (2017), Cultural change through the implementation of an enterprise system: a UK university case study Accepted and Forthcoming in the Journal of Enterprise Information Management

Skoumpopoulou, D. and Moss, C. (2016), The Importance of Culture in ERP Adoption - A Case Study Analysis, Athens Journal of Business & Economics, In Press

Waring, T., Wainwright, D. and Skoumpopoulou, D. (2016), Enterprise Systems Adoption: A Sociotechnical Perspective on the Role of Power and Improvisation, International journal of systems and society, Vol. 3, No. 1, pp. 49-66

Skoumpopoulou, D., Nguyen, T. (2015), The Organisational Impact of Implementing Information Systems in Higher Education institutions: a case study from a UK University, Strategic Change, Vol. 24, No. 5, pp. 463-485

Waring,T and Skoumpopoulou, D. (2013) An enterprise resource planning system innovation and its influence on organizational culture: a case study in higher education, Prometheus, Vol. 30, No. 4, pp. 427-447

Waring,T and Skoumpopoulou, D. (2012) Through the Kaleidoscope: Perspectives on cultural change within an Integrated IS environment, International Journal of Information Management, Vol 32 No 6, pp. 513-522

Waring T. and Skoumpopoulou D. (2011) Emergent cultural change: unintended consequences of a strategic information technology services implementation in a United Kingdom university, Studies in Higher Education, Vol. 39 No. 4
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