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Tourism & Hospitality (structural) PhD Projects, Programs & Scholarships

We have 2 Tourism & Hospitality (structural) PhD Projects, Programs & Scholarships

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We have 2 Tourism & Hospitality (structural) PhD Projects, Programs & Scholarships

Mitigating the impact of service failure in the home sharing market through recovery innovation and customer reconciliation

The hospitality industry is prone to service failures due to the high level of customer-employee contact (Mody et al., 2020). Successful recovery from service transgression is therefore critical to maintain customer trust and loyalty (Borah et al., 2020). Read more
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