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The implementation of complex technologies (i.e. cloud computing, mobile technologies) and their impact on an organisation’s performance from a stakeholders perspective (Advert Ref: RDF18/BAM/SKOUMPOPOULOU)

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  • Full or part time
    Dr D Skoumpopoulou
  • Application Deadline
    No more applications being accepted
  • Competition Funded PhD Project (Students Worldwide)
    Competition Funded PhD Project (Students Worldwide)

Project Description

The internet and mobile technologies are changing drastically the ways we create, share and manage information while companies nowadays endeavour to develop their capabilities in order to capitalise on new digital developments. However, the use of complex technologies can also bring a number of problems to organisations and this means that despite the huge investments on complex information systems, companies very often do not realise the expected benefits.

Information Systems offer vast improvements in efficiency and effectiveness yet very often they impact upon both the organization’s ability to function and individual stakeholders’ roles. These complex systems can fail in terms of user satisfaction, often resulting in systems being abandoned or partially used. These failures of IS implementations derive from the incomplete compatibility between the new technology and the organisational environment of the users. More specifically, these misalignments happen due to the lack of maturity in an enterprise, which is part of the organisational culture that an organisation encompasses when implementing new technologies. Additionally, complex information systems are often implemented within a highly political environment where individuals, groups and other stakeholders have agendas that when afforded by new technological opportunities can influence the nature of the system in ways, which can affect many people.

This project will aim to gain an in-depth understanding the implications for people that complex IS implementations have on organisations. More specifically this research will offer further insights on how IS implementations have an impact on an organisation’s performance. Preferably, an interpretive case study approach will be employed which will allow the researcher to study IS in a natural setting and generate theories from practice. This will enable the researcher to explore the impact that IS have on the organisational level and to make recommendations on how to maximise success and organisational performance when implementing such systems.

The successful applicant will demonstrate an understanding of the implementation of Information Systems and their complexities. An ability to conduct qualitative research that analyses the linkages between the different stakeholders and the impact that integrated IS can have on them will also be critical to the successful completion of the project.

Eligibility and How to Apply

Please note eligibility requirement:
• Academic excellence of the proposed student i.e. 2:1 (or equivalent GPA from non-UK universities [preference for 1st class honours]); or a Masters (preference for Merit or above); or APEL evidence of substantial practitioner achievement.
• Appropriate IELTS score, if required.
• Applicants cannot apply for this funding if currently engaged in Doctoral study at Northumbria or elsewhere.

For further details of how to apply, entry requirements and the application form, see

Please note: Applications that do not include a research proposal of approximately 1,000 words (not a copy of the advert), or that do not include the advert reference (e.g. RDF18/…) will not be considered.

Deadline for applications: 28 January 2018
Start Date: 1 October 2018

Northumbria University takes pride in, and values, the quality and diversity of our staff. We welcome applications from all members of the community. The University holds an Athena SWAN Bronze award in recognition of our commitment to improving employment practices for the advancement of gender equality and is a member of the Euraxess network, which delivers information and support to professional researchers

Funding Notes

The studentship includes a full stipend, paid for three years at RCUK rates (for 2017/18, this is £14,553 pa) and fees.


Recent publications by supervisors relevant to this project:

Skoumpopoulou D. and Waring T. (2017), Cultural change through the implementation of an enterprise system: a UK university case study Accepted and Forthcoming in the Journal of Enterprise Information Management
Skoumpopoulou, D. and Moss, C. (2016), The Importance of Culture in ERP Adoption - A Case Study Analysis, Athens Journal of Business & Economics, In Press
Waring, T., Wainwright, D. and Skoumpopoulou, D. (2016), Enterprise Systems Adoption: A Sociotechnical Perspective on the Role of Power and Improvisation, International journal of systems and society, Vol. 3, No. 1, pp. 49-66
Skoumpopoulou, D., Nguyen, T. (2015), The Organisational Impact of Implementing Information Systems in Higher Education institutions: a case study from a UK University, Strategic Change, Vol. 24, No. 5, pp. 463-485
Waring,T and Skoumpopoulou, D. (2013) An enterprise resource planning system innovation and its influence on organizational culture: a case study in higher education, Prometheus, Vol. 30, No. 4, pp. 427-447
Waring,T and Skoumpopoulou, D. (2012) Through the Kaleidoscope: Perspectives on cultural change within an Integrated IS environment, International Journal of Information Management, Vol 32 No 6, pp. 513-522
Waring T. and Skoumpopoulou D. (2011) Emergent cultural change: unintended consequences of a strategic information technology services implementation in a United Kingdom university, Studies in Higher Education, Vol. 39 No. 4

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