Empathy-by-Design: Designing Human-Centered Models for AI-Enhanced Service
Franklin Hudson - The International School of Management
Doctor of Business Administration (DBA)
Automation can increase speed and efficiency, but it can also weaken human connection, trust, and customer satisfaction. This DBA research opportunity focuses on the design of human-centered service models that integrate AI while preserving empathy, trust, and meaningful customer engagement. Read more
Supervisor: Prof B Kölmel
Year round applications
PhD Research Project
Self-Funded PhD Students Only